This page describes the Privacy Policy of MindKnit CounsellingPTY LTD for the management, collection, use and disclosure of client Information. The practice provided by MindKnit Counselling is governed by the legal requirements of the Australian Privacy Principles and the Privacy Act 1988(Cth) (“the Act”).

Collecting Information

Mindknit Counselling takes the protection of your Information seriously. While we are the custodians, you remain the owner of your Information. Information we collect:

The type and amount of Information we collect about clients varies depending on the circumstances. Your Information may be collected verbally, electronically or through written records, audio files via consultations, correspondence by telephone, email or Mindkintcounselling.com.au, and from third parties. Your Information is only recorded in your client notes as necessary for the provision of counselling services, including recording Personal/Sensitive Information which is relevant to your current situation for assessment, prognosis and feedback.

Disclosure

We will only disclose Personal/Sensitive Information to third parties (such as a caregiver or as required by law including Court orders) with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.

Consent

By engaging us or registering your details on mindknitcounselling.com or by email or telephone, and/or using the website or otherwise engaging our counselling services, you consent to MindKnit Counselling collecting, using and disclosing your Information for the purposes specified in this Privacy Policy.

Data Management

Your Information is stored in a manner that reasonably protects it from misuse and loss and unauthorised access, modification, or disclosure. Personal and Sensitive Information may be stored securely onsite at MindKnit Counselling’s office, or electronically via Bluehost.com and Haylax.com. Haylax is a leading practice management system used by over 20,000 allied health practitioners around the world. 

Your financial details are securely processed via Commonwealth Bank, a trusted financial institution with a long history of presence in Australia. Your Financial Information is governed by Commonwealth Bank’s strict data management, security, and privacy policies. 

Although we can’t guarantee website links or policy of authorised third parties, MindKnit Counselling has chosen to align with industry-leading third-party services, such as Haylax to securely facilitate practice management, bookings and payment activities. Where appropriate all physical personal records will be de-identified to protect client privacy.

Managing your information

It is important to us that your Personal Information is up to date. You can request and be provided with any Personal Information we hold about you. If you have concerns that the Information we hold about you may be inaccurate, we will endeavour to update your Information based on further details you provide. 

Any complaints you have regarding the storage or collection of your Information should be submitted via email to [email protected]

Changes to this Privacy Policy

This Privacy Policy forms part of the agreement between you as a client and MindKnit Counselling. We may occasionally update this Privacy Policy. By continuing to use MindKnit Counselling’s website or services you agree to the changes. If you do not accept these Privacy Policy changes, you can end further counselling services provided by MindKnit Counselling.

Feedback/Complaint

If you have any queries, feedback or complaints about this Privacy Policy or the counselling service, please contact [email protected]

Lili is a current member of the Australian Association of Social Workers (AASW). If you have any concerns regarding her practice, please contact [email protected] or phone 03 9320 1000 to make a complaint.